Personal Impact in a Virtual Environment


A fantastic opportunity to energise your people and their performance in on-line interactions. It covers video calling with tips and tricks across a number of platforms as well as strategies for holding virtual customer meetings and presentations, virtual team meetings, constructing great emails and using messaging systems for keeping customers and colleagues informed. In the modern business world, many more people have embraced these platforms for communication – it may have started due to necessity, but the cost savings and convenience mean it is here to stay. It’s easy for your message to lose impact though and you can’t simply transfer your previous agenda and style into a video call and think that you’ll get the same result as a face-to-face meeting. Let us share our experience with you and super-charge your personal impact!

Course Overview

  • Participants

    Up to 12 per session.

  • Format

    A blended learning programme usually delivered over a 6-9 week period.

  • Breakdown

    - 2 hours’ pre-work in the GBB Coaching & Consultancy Learning Portal.

    - 1x Full-day (6 hours) live training event with your expert facilitator.

    - 1 hour’s consolidation work in the GBB Coaching & Consultancy Learning Portal.

    - 3x 45 minute video coaching calls with your expert facilitator to help you implement your learning.

Why choose this programme?

This programme is about maximising the impact of every online interaction, particularly video calls and presentations. It covers everything from lighting and framing to planning agendas, using supporting slides or screen sharing and how to work well on the other person’s preferred platform. There are plenty of opportunities throughout for all participants to take control, show us how they work and receive structured and constructive feedback. This programme is perfect for sales professionals, account managers, customer service representatives and managers and team leaders who need to present to colleagues or customers online. We also cover some basic e-mail etiquette and how to build a toolbox of different platforms to help you take your communication forward in the most impactful way possible.

Who should attend this programme?

This programme is designed for sales people, account managers, customer service representatives, managers and anyone else who needs to adapt and improve their presentation skills for online working.

Programme Content:


  • Different platforms, getting the hang of the basics.
  • Face-to-face vs virtual – what’s the difference?
  • 10 elements that will give your presentation impact.
  • Planning an agenda for a virtual meeting.

Live Training Experience:

  • Getting to know you – and being remembered.
  • Chairing a discussion
  • Establishing the rules of engagement.
  • Giving your presentation a framework.
  • Getting into the detail.
  • Best practice.
  • Opportunity to try out your learning.


  • E-mail tips and tricks.
  • Instant messaging – the new conversation.
  • Putting your actions into place.
  • Measuring your own success.


  • Support to practice and implement the skills learned.
  • Feedback on your impact.
  • Measurement of effectiveness using new skills.

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