Customer Experience Courses
Improve Your Team's Customer Experience Skills
Is the ability to deliver outstanding customer service a natural trait - or can it be learned?
We believe the answer is a bit of both, but it definitely has to be nurtured. The right attitude is essential but there are also specific communication models and skills that staff at all levels can use to enhance the customer service they are delivering. Customer experience processes are vital to set and exceed expectations as well as keeping everyone working as one team to balance the needs of the customer and the needs of the business.
GBB Coaching & Consultancy programmes will help you achieve lasting behavioural change and give staff the skills they need to confidently handle complaints, VIPs and special requests. We support teams to define their customer journeys and teach them how to anticipate customer needs to provide extraordinary customer experiences.
We will work to understand your goals and make sure that the programme you have selected will support your desired outcomes. With some careful questioning, we help you to decide how best to measure the outcome in your business and put all the necessary support in place to help you position the programme in your organisation and achieve the desired outcomes.
Our blended approach allows participants to get started straight away with their pre-work in our Learning Portal. We will organise the live training sessions and make sure that any case-studies or exercises reflect your specific business and goals. We support your participants throughout their learning journey, with feedback and direct access to our team.
As part of the programme, delegates will construct action plans to help them transfer their learning to the workplace. Each delegate receives 3 video coaching sessions to ensure new behaviours and habits are taken from the classroom and implemented in the workplace. Then we help you measure the success of the programme based on our original consultation.
Not Quite What You're Looking For?
If these programmes don’t seem to quite hit the spot, talk to us about what you’re trying to achieve. We’ve taken the very best bits of well over 70 unique pieces of training that we have delivered for organisations over the years to create these programmes; but that means there is an awful lot we’ve had to leave out. Maybe we have just the solution you’re looking for in one of our other courses...